Thank you for shopping with us. Please read our return and refund policy carefully before placing an order.
1. Order Confirmation
Once an order is confirmed, it cannot be cancelled by the customer.
2. Return Policy
If a customer wants to return a product, the request must be made within the allowed time and must be approved by the store or admin. The product must be unused and in its original packaging and condition.
3. Refund Policy
If a return request is approved, 50% of the total order amount will be deducted as service and processing charges. The remaining amount will be refunded to the customer.
4. Non-Returnable & Non-Refundable Items
The following products are non-returnable and non-refundable:
- Gift Items
- Flowers
- Food Items
- Decoration Materials
- Perishable Products
- Customized or Special Order Products
5. Warranty Items
If a product is under warranty and needs repair or replacement, the customer must bring the product to the shop. Any transportation or travel cost to the shop will be the customer's responsibility.
6. Refund Processing Time
Approved refunds will be processed within a few business days using the original payment method.
7. Final Decision
The final decision regarding return or refund requests will be made by the store or admin.
By placing an order on our platform, the customer agrees to this return and refund policy.
